1. Who We Are

TRAiDMIN Pty Ltd
‍ABN 71 689 589 286
Level 21, 101 Miller Street, North Sydney NSW 2060Australia
Email: support@traidmin.com

2. Information We Collect

We collect:
Business Information
‍Business name, ABN, contact details, user account information
Customer Information (Entered by Users)
‍Customer names, addresses, contact details and project details. This data is controlled by the user, not TRAiDMIN.
Voice Data
‍We do not store voice recordings. We generate text transcriptions from voice input.
Technical Information
‍Device informationApp usage dataError logs

3. How We Use Information

We use information to:
• Operate the App
• Generate quotes
• Provide CRM functionality
• Provide customer support
• Improve product performance
• Debug and optimise software
We do not: Sell data, use customer data for marketing, share customer data for advertising

4. Data Storage

Data is hosted on Amazon Web Services (AWS). We implement reasonable security safeguards.

5. Access to Transcriptions

We may access text transcriptions for: Customer support, bug resolution and product optimisation.

6. Third-Party Services

We may use: AWS (hosting), Xero (integration), AI processing providers
Each third party has its own privacy terms.

7. Data Retention

We retain data while accounts are active unless legally required otherwise.

8. User Rights (Australia)

Users may request: Access to their data, correction of inaccurate data and account deletion
Contact: support@traidmin.com

9. Minimum Age

TRAiDMIN is not intended for persons under 18.

10. Changes to Privacy Policy

We may update this policy from time to time.